Frequently Asked Questions
Answers to the questions we are asked most often.
Answers to the questions we are asked most often. Can't find what you need? Get in touch.
Browse the range and add the items you want to your basket, then send your basket to us as an order enquiry. We confirm availability, delivery and payment by email. You are always welcome to contact us for help choosing or ordering.
Each product lists its available sizes, and our size guides explain how to measure for clothing, boots, helmets and horse rugs. For riding helmets and body protectors, we strongly recommend professional fitting.
Our delivery information page explains the delivery options, timescales and costs, and how we keep you updated once your order is on its way.
Our returns and refunds page explains how returns work, including your statutory right to cancel. For hygiene and safety reasons, some items such as fitted helmets and body protectors have specific conditions.
Yes. Our Guides & Advice section covers choosing helmets, boots, rugs and more, and you are always welcome to contact us with a specific question.
We can help you understand products and general principles, but About Equine does not provide veterinary advice. For health, lameness, feeding for a medical condition or any welfare concern, please consult a qualified vet or equine nutritionist.
Email [email protected] or use our contact form. Our customer service hours are Monday to Friday, 9am to 5pm UK time.